Thank you for shopping with Cook Chill. We want to ensure your complete satisfaction with your purchase. Please review our returns policy outlined below to understand your options in the event you need to return a product.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Returns are typically accepted within 7 days from the date of purchase.
To initiate a return, please contact our customer service team with your order details and reason for the return. Our team will provide you with instructions on how to proceed. Please note that you may be responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria mentioned above. If approved, we will process your refund using the original payment method within a reasonable timeframe. Please note that the refund amount may be subject to deductions for any applicable restocking fees or return shipping costs.
If you receive a damaged or defective product, please notify us immediately. We may request supporting documentation, such as photographs, to assist in assessing the issue. Upon verification, we will work with you to arrange for a replacement or refund, depending on product availability and your preference.
At this time, we do not offer direct exchanges. If you wish to exchange a product for a different item, you will need to return the original product as per our return process and place a new order for the desired item.
Please note that our returns policy may be subject to change without prior notice. It is recommended to review the policy periodically or contact our customer service team for the most up-to-date information.
If you have any questions or concerns regarding our returns policy or need assistance with a return, please contact our customer service team. We are here to help you have a positive shopping experience with Cook Chill.